General

Tickets & Orders

• Help. What if I haven't received my tickets in the mail?
• What are the hours of the box office?
• Ticket and Wristband Policy
• I have a lost, damaged or tightened wristband. Can I get a replacement?
• I have a question about my ticket(s) or order.
• Can I upgrade my ticket(s)?

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Health, Security, & Safety

• Moon River Health Policy (Covid-19)
• Covid-19 Health Policy & Moon River Entry Requirements
• Where can I get a covid-19 test near the festival?
• Do I need a covid-19 test to go each day or just one?
• What type of Covid-19 test will you accept?
• Do kids need a covid-19 test to attend?

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Lineup & Schedule

• Who is playing this year?
• Who is performing? What day/time? Is there a schedule?

Allowed & Prohibited Items

• What items are allowed & prohibited at the event?
• What is the bag policy?

Getting Here & Getting Home

• Where is the Festival located? What is the address?
• Where do I park my car? do I need a parking pass?
• Are there hotel packages available?
• Other ways to get here: Bus, Bike, etc.
• Can I bring my bike? Is there bicycle parking?

General Info

• What time do the doors/ gates open to the festival?
• Is there a mobile app?
• Festival Map
• What are the dates of Moon River 2021?
• Does the festival have any merchandise? Clothing for sale?

Accessibility

• What ADA and Accessibility accommodations are available?
• Where is the ADA Accessibility Center onsite?
• Is ASL provided for musical performances?
• How do I gain access to any Accessible Viewing Areas?
• Can I bring a service animal?
• Where can I charge my power wheelchair?

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Contact Us

• How do I contact someone about lost & found?
• How do I contact someone about an issue with my ticket order?
• How do I apply for media or press credentials?
• How do I apply to be a festival vendor?
• I'd like information on being a festival sponsor