General

Lineup & Schedule

• Who is performing?
• Is there a schedule of performances?

Allowed & Prohibited Items

• What items are allowed & prohibited at the event?
• What is the bag policy?

Health, Security, & Safety

• 2022 Moon River Festival Entry Policy
• Help, I bought a ticket and I tested positive for COVID-19. Can I get a refund?
• Help! I bought a ticket and tested positive for Monkeypox. Can I get a refund?
• Preparing For Weather

Tickets & Orders

• Ticket and Wristband Policy
• I have a lost, damaged or tightened wristband. Can I get a replacement?
• Is there an official place to buy/re-sell tickets?
• Help - I never received my wristband
• I have a question about my Layaway Plan. Where can I find out more information?
• Where is the box office and what are the hours?

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Getting Here & Getting Home

• Where is the Festival located? What is the address?
• Are there hotel packages available?
• Where do I park my car? Do I need a parking pass?
• How do I get to the festival?
• Can I bring my bike? Is there bicycle parking?

General Info

• What are the dates of Moon River?
• What time do the doors/ gates open to the festival?
• Festival Map
• Are Family Services available at Moon River? Is there a changing station for my baby? Mothers Room?
• Where is the lost & found?
• Is there a mobile app?

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Accessibility

• What ADA and Accessibility accommodations are available?
• How can I ask an Accessibility or ADA Question?
• ADA Parking & Accessible ways to get to/from Moon River Festival
• Is ASL provided for musical performances?
• Where can I find accessible restrooms?
• Are Family Services available at Moon River? Is there a changing station for my baby? Mothers Room?

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Contact Us

• How do I contact the festival?
• I’m a band/artist, how can I play the show?