Help. What if I haven't received my tickets in the mail? September 07, 2021 21:40 Updated No need to worry. Just bring your order confirmation number with your valid ID to the box office at the festival. Related articles Ticket and Wristband Policy What are the hours of the box office? I have a question about my ticket(s) or order. What items are allowed & prohibited at the event? Who is performing? What day/time? Is there a schedule?