ADA ACCESS AND ACCOMMODATIONS (subject to updates)
We want to make sure that all music lovers have access to the Moon River experience!
The Festival is located at
Passenger Drop Off & Pick Up Location
Our official passenger drop-off and pick-up location is:
CARTA is Chattanooga’s excellent and expansive metro bus service. The Downtown shuttle runs between the Choo Choo and Aquarium about every 5 minutes, Monday through Friday from 6:30am to 11pm, Saturday from 9:30pm to 11pm, and Sunday from 9:30am to 8:30pm. The North Shore Shuttle runs between the Aquarium and Frazier Ave. every 17 minutes, Monday through Friday from 7am to 7pm and Saturday from 10am to 6pm. Please note: shuttle service ends before the festival ends, and the North Shore shuttle is not available at all on Sunday. Seating is limited and offered on a first come first served basis. Find a detailed map of the North Chattanooga route and schedule servicing the festival site and Downtown Chattanooga along with pricing and more information at the link below. Visit Website
We do not have dedicated festival parking, and so you do not need a festival parking pass, but it's good to plan ahead and budget appropriately for paid parking lots in the city.
There is no parking available on the north side of the river in and around Coolidge Park. There is no parking allowed in Coolidge Park for the festival. Any vehicles parked in the Coolidge Park lots after the closure of River St. will be towed. Paid parking lots are available on the south side of the river (downtown) and provide easy access to the festival site via the Walnut St. pedestrian bridge. Visit City Website
Accessible Festival Entrance
There are specially designated lanes at the Festival entrances for patrons with disabilities. Look for the accessible signs above the entrance lanes or ask a staff member to direct you to the lanes.
ADA Accessibility Center (“Access Center”)
The Access Center will be located just inside the Festival entrance next to the merchandise tent
Our Access Center services include, but are not limited to:
- Answers to questions specific to the Accessibility Program
- Information relevant to our patrons with disabilities
- Requests for accessibility Wristbands
- Power outlets for recharging powered mobility devices
- Programming information in large print and braille for reference
Wristbands and Accessible Viewing Areas
All tickets to the Festival are general admission, purchasing an accessible ticket is not necessary.
Upon arrival, please visit the Access Center/Information Booth for information on the accessibility wristband program. Patrons with mobility impairments or Deaf/Hard of Hearing patrons can request an accessibility wristband at the Access Center. This wristband is to show Festival staff that the patron plus one companion is eligible to enter the accessible viewing areas. The accessibility wristband is non-transferable.
Note: The wristband does not guarantee a spot in these areas. Please note that both viewing areas have a limited capacity and are available on a first-come, first-served basis. We cannot save or reserve seats or areas on the platform. Once it’s determined that an accessible viewing area is filled to capacity (including adequate aisle space for entering and exiting the area), the area will not be available for additional entry.
Signage will be placed at the Festival identifying all viewing areas for patrons with disabilities. Please visit the Access Center/Information Booth for a map of the festival grounds or the map on the official Festival app to see the designated accessible viewing locations.
Patrons with Mobility Limitations
The Festival is wheelchair accessible but is a large venue with great distances between activities and attractions. It is outdoors and across city streets and pathways. Some travel is over natural terrain and terrain designed for motor vehicles. If it should rain, there could be mud.
The Festival does not provide personal care, golf cart rides, or push service of any kind or wheelchairs for rent or loan. Wheelchairs, power wheelchairs, and three or four-wheeled scooters are allowed only for use by patrons with mobility disabilities. For safety reasons, requests to use other power-driven mobility devices will be reviewed on a case-by-case basis. Powered wheelchairs may also be charged at the Access Center/Information Booth. Patrons should bring all cords and accessories needed to charge their devices. Chargers must use a 110-volt, 20-amp circuit.
Accessible portable toilets are available at the ends of each bank of portable toilets throughout the Festival venue.
American Sign Language (ASL) Interpretated Performances
The Festival provides many American Sign Language (ASL) interpreted music performances for patrons who are Deaf or Hard of Hearing. Please email email@example.com to request a specific performance be interpreted. We ask that you make a request as soon as possible to allow adequate time to prepare. We will make every effort to accommodate, but cannot guarantee, requests not timely submitted.
Special Dietary Needs and Prescription Medicine
Outside food and drink is not allowed inside the Festival, but if a patron has special medical dietary restrictions, items will be allowed.
Patrons are allowed to bring their medically necessary materials and medications into the Festival, provided that all medicine has a prescription label with the patron’s name. Our personnel at the entry gates will verify the contents of any medically necessary materials. Out of concern for the Festival staff who handle the trash, please dispose of your medical waste and syringes in the proper disposal, which is located at the medical tent. Please see the official Festival map for the location of the medical tent. Please do not dispose of these items in other trash bins at the Festival.
Pets are not allowed within the Festival grounds. However, miniature horses and dogs, which have been trained to provide assistance to an individual with a disability, are welcome. If accompanied by a service animal, you will be provided a Patron Notice of Responsibility for a Service Animal or you can request the form in advance from firstname.lastname@example.org
Please enter through the accessible lane at the entrance.
Have Questions About Our ADA Access & Accommodations?
For any questions, please email: email@example.com